Hilton Atlanta/Marietta Hotel & Conference Center

On the evening of 9/27 I needed to change my reservation which was booked through Booking.com, due to Hurricane Helene, from 9/28 to 9/29. I thought this would be easy to accomplish, unfortunately I was wrong. Booking.com Customer service requires the hotel to respond to an email confirming Hilton Marietta GA would cancel my reservation with no penalty. It took 3 days for Hilton to receive the email from Booking.com. Frequent calls by me and your staff to try to rectify the situation only resulted in confusion over the process. With help of your front desk staff (Pam Wilson and Tom Woodwork) we were to finally able to get a confirmation of cancelation from Booking.com on Sunday 9/29. Thankfully your staff was very professional, considerate of our frustration with booking.com and most of all helpful in resolving the problem.

The hotel was clean. The staff was exceptional. I'm never going to forget the compassion they showed for my father. My father has alheizmers. He left his room in the middle of the night without my mother knowing. He got lost, and the hotel staff put him in a room to sleep until the next morning. Me and my family were so grateful. We couldn't thank them enough.

It was quiet the staff was nice and the food and drinks were good

Excellent hotel near downtown. Clean, quiet and spacious room. Parking was convenient. On-site restaurant. 1.2 mile walk to downtown which has many dinning and drinking options.